Financial Customer Associate - Omaha, NE area ONLY
Company: Fidelity Investments
Location: Lincoln
Posted on: March 20, 2023
Job Description:
Job Description:
Financial Customer Associate Omaha, NE Area onlyAre you looking for
a career where you will make a difference in people s lives while
primarily working from home? If so, consider joining our customer
service team. We re hiring great people with a passion for helping
others, who live in the Greater Omaha metro area.Apply today to
join the next class of Financial Customer Associates. This is a
full-time, phone-based customer service position and you do not
need a finance background to succeed in the role. We re looking for
individuals who care about and can relate with others. We provide
paid training, a complete work from home computer package, and all
the resources you need.Make an Impact By
- Establishing rapport and showing empathy with customers, making
them feel valued
- Effectively using internal resources (e.g. computer systems,
online resources, and business partner relationships) to arrive at
the right solution for the client
- Demonstrating excellent customer service skills with
perseverance to resolve issues and processing transactions
accurately
- Defining a problem clearly and raising concerns when
necessary
- Taking initiative for acquiring the expertise and knowledge to
effectively resolve customer issues
- Assisting customers with professionalism while following
measurable business goalsThe Expertise and Skills You Bring
- Having a degree or customer service experience is helpful. If
you don t have a degree, but would like to pursue one, Fidelity
offers tuition reimbursement programs that can help you further
your education.
- Listening and empathy skills to support the challenges of our
diverse customers
- Excellent communications skills (both written and verbal)
- 'Of service' attitude towards others and being a supportive
teammate
- Personal computer proficiency
- Pro-active problem-solving skills
- Ability to manage challenging situations and conversations
- Utilizing effective questioning to uncovering hidden customer
needs
- Identifying the actions needed to obtain positive
outcomesBenefitsAt Fidelity, you can take advantage of flexible
benefits that support you through every stage of your life,
empowering you to thrive professionally and
personally.ScheduleMonday Friday, 40 hours per week (Must have open
availability from 7:30am to 11:00pm CST). Overtime hours are
encouraged during peak call periods. Click to learn more about
Training Opportunities at Fidelity (opens in a new tab) and how we
support our associatesCertifications:Company OverviewFidelity
Investments is a privately held company with a mission to
strengthen the financial well-being of our clients. We help people
invest and plan for their future. We assist companies and
non-profit organizations in delivering benefits to their employees.
And we provide institutions and independent advisors with
investment and technology solutions to help invest their own
clients' money.Join UsAt Fidelity, you'll find endless
opportunities to build a meaningful career that positively impacts
peoples' lives, including yours. You can take advantage of flexible
benefits that support you through every stage of your career,
empowering you to thrive at work and at home. Honored with a
Glassdoor Employees' Choice Award , we have been recognized by our
employees as a Best Place to Work in 2022. And you don't need a
finance background to succeed at Fidelity-we offer a range of
opportunities for learning so you can build the career you've
always imagined.Many of our associates are continuing to work
remotely temporarily due to COVID-19. When Fidelity employees
eventually return to the office, our goal is for most people to
work flexibly in a way that balances both personal and business
needs with time onsite and offsite through what we're calling "
Dynamic Working ."We invite you to Find Your Fidelity at .Fidelity
Investments is an equal opportunity employer. We believe that the
most effective way to attract, develop and retain a diverse
workforce is to build an enduring culture of inclusion and
belonging.Fidelity will reasonably accommodate applicants with
disabilities who need adjustments to participate in the application
or interview process. To initiate a request for an accommodation,
contact the HR Leave of Absence/Accommodation Team by sending an
email to , or by calling , prompt 2, option 3.
Keywords: Fidelity Investments, Lincoln , Financial Customer Associate - Omaha, NE area ONLY, Accounting, Auditing , Lincoln, Nebraska
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