Collections Specialist - Lincoln

Company: Credit Management Services
Location: Lincoln
Posted on: March 19, 2023

Job Description:

Job Title: Collections Specialist - LincolnSalary Range: Up to $20 an hour based on experience + commissions & bonusesWork Days/Hours: Monday thru Friday, 8:00am to 4:30pmWe offer:

• Quarterly Reviews for your first year & you can increase your annual earnings by $2000 during first year of employment
• Full benefit Package, including 50k paid life insurance
• Matching 401K program
• Employee Recognition and Incentives
• Continuous Training/Development
  Position Summary: The Collections Specialist is responsible for contacting consumers, gathering information needed on the account and setting up payment arrangements.
  EDUCATION and/or EXPERIENCEHigh School Diploma or EquivalentProven experience as a Collection Specialist or similar role2+ years of customer service experience is required2+ years of experience in call center environment is required2+ year of experience in office environment required
  ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Utilize exemplary customer service skills on the telephone
  • Utilize the scripted opening when the right party is reached. This includes identifying the consumer, identifying company, and asking for payment on the account
  • Suggest money sources for payment of unpaid account balance
  • Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system
  • Performs other duties as assigned
    QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    COMMUNICATION/TEAMWORK SKILLSEmployee must have excellent communication skills and be able to work in a team environment
    TECHNOLOGY SKILLSComputer, including Microsoft Outlook and phone experience is preferred
    WORK ENVIRONMENTEmployee works in a temperature controlled office environment. Incumbent sits at a desk during regularly scheduled work hours; continuously makes telephone calls; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources.
    Credit Management Services, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Credit Management Services, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    Credit Management Services, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Credit Management Services, Inc. employees to perform their job duties may result in discipline up to and including discharge.

Keywords: Credit Management Services, Lincoln , Collections Specialist - Lincoln, Accounting, Auditing , Lincoln, Nebraska